Payment & Billing Policy · SoundCheck Trivia

This Payment & Billing Policy explains how payments, subscriptions, cancellations, renewals, and refunds work for SoundCheck Trivia, operated by Drunken Pirate Development LLC, DBA SoundCheck Trivia ("SoundCheck Trivia," "we," "us," or "our").

By purchasing a subscription, paid plan, paid service, or other paid feature, you agree to this Payment & Billing Policy.

1. Paid Services

Some features of the Service may require payment. Paid services may include subscriptions, venue plans, host plans, promotional plans, add-ons, setup fees, event-related services, or other paid features.

2. Billing

Unless otherwise stated at checkout, paid services are billed in advance.

Subscription plans automatically renew at the end of each billing term unless canceled before the renewal date.

You authorize us and our payment processor to charge the payment method on file for recurring fees, applicable taxes, and approved charges.

2A. Bank Account (ACH Debit) Payments

Subscriptions may be paid by card or by ACH debit from a US bank account. ACH debit is available for subscriptions only; it is not available for marketing campaigns. Any discount for paying by ACH debit is shown at checkout.

Connecting a bank account. A bank account is connected through our payment processor, Stripe, by signing in to your bank (Stripe Financial Connections). Account and routing numbers are not typed in.
Authorization. By connecting a bank account and confirming payment, you authorize SoundCheck Trivia and Stripe to debit that account for the subscription payment shown at checkout and for each automatic renewal of that subscription, and, if a debit fails, to retry it, until you stop auto-renewal or change the payment method. The specific ACH debit authorization shown at checkout is part of this Policy.
While a payment processes. A bank payment can take several business days to clear. While it processes, the venue gets access right away with one game credit and sees "Payment processing." The rest of the term's weekly credits are issued on the normal weekly schedule once the payment succeeds; they are never issued all at once. The same applies to renewals paid by ACH debit.

2C. Game Credits

A subscription provides game credits. One credit is used to activate a game.

First credit right away. A new subscription receives its first game credit as soon as it is purchased, whether it is paid by card or by ACH debit. A renewal receives its first credit as soon as the renewal payment is made.
Weekly credits. After the first credit, one credit is issued every Sunday at 11:59 PM UTC.
Credits per term. Each subscription term receives exactly one credit for each week of the term, counting the first credit. Credits are never issued all at once.
Validity. Each credit is valid for 30 days from when it is issued. Credits that expire soonest are used first.
Failed payments. If a payment fails, no new credits are issued until the amount due is paid and has fully cleared (see Section 8A).

2B. Marketing Campaign Payments: Card Authorization and Charge at Send

Marketing campaigns are paid by a saved card. ACH debit is not available for campaigns.

Authorization hold. If the campaign's send date is within 7 days, your card is authorized (a temporary hold, not a charge) for the estimated cost when you submit the campaign. If the send date is more than 7 days away, you save the card when you submit, and the authorization runs automatically 7 days before the send date.
Charge at send. Nothing is charged until the campaign actually sends. At send, we charge the actual cost based on the final number of recipients and release the rest of the hold. If the hold has expired by then (for example, because of a late approval), your card is authorized again at that time.
Minimum charge. A minimum charge per campaign may apply. When it applies, it is shown at Cost Review before you submit.
Failed authorization. If an authorization fails, we notify you, the campaign shows "Payment needed," and it will not send until a new authorization succeeds. If it is not fixed by the send time, the campaign waits, and it is canceled automatically at its "Cancel if not approved by" deadline if you set one. While any campaign needs payment, you cannot submit new campaigns.
Rejected or canceled campaigns. If a campaign is rejected or canceled before it sends, the hold is released and nothing is charged.

3. Payment Processor

Payments are processed by third-party payment processors. We do not store full credit card numbers.

Your use of a payment method may also be subject to the payment processor's terms and policies.

4. Cancellation

You may cancel a subscription through your account settings or by contacting support where account settings are unavailable.

Canceling a subscription stops future renewal charges. Cancellation does not immediately terminate the current prepaid subscription period unless we choose otherwise.

After cancellation, access to paid features will generally continue until the end of the current prepaid term.

5. No Refunds for Prepaid Services

All payments are prepaid and non-refundable unless we decide otherwise at our sole discretion.

We do not provide refunds, prorated refunds, credits, or partial refunds for unused time, unused features, failure to use the Service, dissatisfaction after purchase, cancellation during a billing period, or changes in business needs.

6. Discretionary Refunds

Notwithstanding the no-refund policy above, we may choose, at our sole discretion, to issue a full or partial refund, credit, courtesy adjustment, or other accommodation in limited circumstances.

The decision to issue or deny a refund is entirely ours.

Issuing a refund in one situation does not create any obligation to issue a refund in any other situation and does not change the non-refundable nature of prepaid services.

7. Billing Errors

If you believe you were charged in error, contact us promptly at support@soundchecktrivia.com.

We may review billing error claims and, where we determine appropriate, issue a correction, refund, or credit.

8. Failed Payments

If payment fails, we may retry the payment method, notify the account owner, suspend paid features, downgrade the account, or terminate access to paid services.

You remain responsible for unpaid amounts.

8A. Failed Subscription Payments (Card or ACH Debit)

The same rules apply whether a subscription payment fails by card or by ACH debit. For subscription payments, this section controls over Section 8 where they conflict.

Retries. Stripe may automatically retry a failed payment (for an ACH debit, for example, when it failed for insufficient funds).
Notice. We notify the venue right away by email and, where turned on, by push notification.
No account lock. A failed payment does not lock the venue account. The venue keeps access to the Service and may keep using the game credits it already has until they are used or expire.
No new credits until paid. No new game credits are issued until the amount due is paid and the payment has fully cleared (a payment by ACH debit clears when the bank payment succeeds). After that, weekly credits resume on the normal weekly schedule, one at a time, until the term has received all of its credits.
Listing. The venue stays active and listed in Find a Game while it has games scheduled or unexpired credits. If it has neither and the amount due is still unpaid, it is removed from Find a Game until it pays.
Paying the amount due. The venue may pay the amount due by card or by another ACH debit. Any ACH discount on the amount due still applies if the venue pays it by card. Paying the failed invoice marks it paid and stops any further automatic retries. The payment method used becomes the subscription's default payment method, and future renewals are charged to it. If an automatic retry is already in progress, a new payment cannot be started until that retry finishes.
Amounts owed. Game credits already used stay used, and the amount due remains owed.

9. Price Changes

We may change prices, plans, features, or billing terms from time to time.

Where required, we will provide notice before changes apply to an existing subscription renewal.

Continued use of paid services after a price change becomes effective means you accept the updated pricing.

10. Taxes

Fees may not include applicable taxes. You are responsible for taxes, duties, or government charges associated with your purchase unless otherwise stated.

10A. Sales Tax Collection

We use Stripe Tax to calculate and collect sales tax on subscriptions and marketing campaign charges. Tax is calculated from the venue's business address and is charged only in the places where we are registered to collect it. Any tax charged is shown as its own line at checkout and on your receipts and invoices.

11. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account while the dispute is reviewed.

This does not limit any rights you may have under applicable law.

12. Contact Us

For billing questions, contact us at:

support@soundchecktrivia.com

Drunken Pirate Development LLC, Attn: Mike Smith, 1344 Disc Dr. #1096, Sparks, NV 89436